Refund and Returns Policy

At National Services, we supply you with quality products at a great price.

We understand that you may need help with faults on an item, and we try to make the experience as easy as possible.

You can request assistance with your machinery in accordance with the terms below.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures or defects on all brand new equipment, you are entitled to repairs under warranty.

Change of Mind Returns

Change of mind return is not available on all new equipment sold at National Services.  Most of our equipment is subject to PPSA laws, therefore once a machine has been purchased, it is immediately deemed used equipment.

Used equipment purchased from us has the option of a 1 week trial hire with no obligation to buy for all Greater Melbourne Customers if agreed to prior.  There is also a negotiated warranty period on the sale date of the unit.  Therefore change of mind return is not available on all used equipment.

Faulty Goods Warranty

Brand New Equipment purchased from us all comes with a manufacturers warranty.  For more information regarding warranty information, you can contact us directly, or you may also contact the manufacturer directly.

We may have the faulty product assessed internally or by a third-party certified repair agent to determine the nature and cause of the fault. National Services reserves the right to decline a warranty, or repair where any product fault is caused by misuse or neglect.  If warranty is denied, then all costs associated with the assessment will have to be paid by the purchaser.

Additional things to know

For all warranty claims and callouts, transport of machinery to and from any repair centres is at the purchasers expense.

Manufacturer Assistance

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. If at any time you are not satisfied with the manufacturers remedy in relation to your legal rights, you can contact us for assistance. We may also return the product to the manufacturer to determine the nature of the problem.

Returns

WHAT can be returned?
If the item hasnt been used or damaged it can be returned however the freight cost for returning is extra and the freight cost that we charged to deliver isnt refundable

WHEN do items need to be returned by?
Claims need to be made within 14 days.

WHERE do items need to be returned to?
Melbourne:  03 59402646     3/68 National Ave, Pakenham 3810

HOW do customers return items?
They need to fill in a returns form which is available by contacting our customer service team. Once the returns form is filled in and sent back to us we will contact you to arrange collection or advise on how you need to return the item.

CREDIT for returns?
If you paid the goods by credit card we will refund to the same card. If you paid by EFT we will refund this within 7 days to your bank account.

Packing materials?
Items need to be packaged carefully so there is no damage in transit.